These are the terms and conditions of booking with “VOURYIA HANDCRAFTED TRAVEL EXPERIENCES”. The contract between the parties is based on the terms outlined herein. Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by “VOURYIA HANDCRAFTED TRAVEL EXPERIENCES”. By using www.vouryia.com or any affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
The Terms of Service contained herein govern the rights and obligations of the natural or legal persons (hereinafter referred to as “Participant” and/or “you” and/or “Participants”) wishing to purchase and participate in our cultural and culinary tours, guided tours, workshops, cooking lessons, team building activities and other services (hereinafter referred to as “Experiences” and/or “Experience”) organized by the company with the corporate name “VOURYIA HANDCRAFTED TRAVEL EXPERIENCES” and the distinctive title “VOURYIA” (hereinafter referred to as “Vouryia” and/or “Vouryia Handcrafted Travel Experiences” and/or “we” and/or “our” and/or “us”). It should be noted that these Terms & Conditions are binding on both the Participants and any member of their families for whom the Participants are responsible and the members of the groups they represent.
The registered offices of Vouryia are in Athanassiou Diakou Str., No. 30, at Nea Erythraia – Athens. Vouryia Handcrafted Travel Experiences is a licensed Online Travel Agency and is registered with the Registry of Tourist Enterprises under No 0259E6000838001. Vouryia organizes and offers for sale Experiences to the Participants.
All the information and details about the Experiences sold by Vouryia are described on the website www.vouryia.com (hereinafter referred to as “Website”). The Experiences depend on conditions and factors beyond Vouryias’ control, and they may, consequently, be modified at any time. In such a case, Vouryia shall use its best efforts to promptly inform the Participant in the most appropriate manner, i.e. through its website and other printed material, by email and/or telephone. Therefore, Participants are required to make available to Vouryia their full contact details. Any changes, corrections and information relating to the Experiences shall become binding from the time they are published or otherwise communicated and shall be applicable to all Participants. Some of the provided Experiences may also require a minimum number of participants in order to take place. Vouryia reserves the right to cancel an Experience at any given time, up to 24 hours before the schedule start and for any reason, including but not limited to, an insufficient number of participants. In the unlikely event that Vouryia needs to cancel an Experience for reasons other than force majeure, the Participants have the choice of either rebooking the Experience for another available date without any cost, or if rebooking is not an option, claiming a full refund.
a.All prices provided for tours are on a per-person basis unless otherwise stated and include all local taxes.
b.Prices do not include gratuities (which are optional), personal expenses, entry fees in archaeological and/or historical sites and museums, or travel insurance unless otherwise stated. The cost of the above services shall be directly paid by the Participant, in addition to the price of the Experience, unless otherwise provided in the specific Experience itinerary. If in doubt whether something is included in the provided price for an Experience, please inquire before proceeding with booking and purchasing a ticket.
c.It should be noted that, due to the various parameters affecting the determination of the price, which are beyond Vouryia’s control and for which Vouryia may not be held liable in any manner whatsoever, Vouryia may readjust the price and inform the Participant in any appropriate manner. Such changes may occur up to 20 days before the start date of the corresponding Experience.
d.Vouryia reserves the right to add, amend, withdraw, substitute and/or vary advertised routes and departure times for any of its Experiences without notice. However, reasonable effort will be made to maintain arrangements as advertised.
IV.BOOKING & TERMS OF PAYMENT
a.Upon making a payment and purchasing an Experience, in any manner whatsoever, the Participant shall be deemed to have unconditionally accepted the Terms & Conditions as well as any specific terms of each Experience as provided on the Website and/or the Experience’s itinerary.
b.When you make a booking, you guarantee that you have the authority to accept and that you accept these Terms & Conditions on your behalf and on behalf of all members of your group. If you are making a booking for more than one person, you acknowledge and accept that you are responsible for all payments due from each and every person for whom you are making a booking. Any information which we give to you shall be deemed as given to each and every person for whom you are making or have made a booking. In any event, the Participant contracting with Vouryia is required to inform their family members, or the group of persons they represent, about the details of the Experience and about these Terms & Conditions. Persons participating through third parties have the same obligations as the representative who registered them for the Experience, while Vouryia shall make available to them any relevant information, upon request.
c.Participants are responsible for providing accurate information during the booking process. Vouryia confirms the booking only after the full payment of the agreed amount has been made. Accepted methods of payment are PayPal, Stripe, Credit Card or Bank Transfer. The Experience is not considered confirmed until it has been paid for in its entirety.
d.Upon successful completion of payment, customers will receive confirmation and voucher via email. This document must be saved as proof of purchase and be presented on the day of the Experience. Vouryia reserves the right to refuse service to any customer without a voucher or letter of confirmation.
e.Customers are advised to check the details of the booking and should notify immediately Vouryia in case of any errors. Vouryia reserves the right to charge a booking fee on the purchase of tickets and an administrative fee should tickets purchased be changed to another date or time.
Vouryia reserves the right to refuse any person from participation in the Experience, for whatever reason, in our absolute discretion, whether or not they have previously purchased a ticket. A person will be reimbursed for tickets previously purchased should they be refused permission to participate on grounds other than those set our above.
V.CANCELLATION & REFUNDS POLICY
For the eventuality that a Participant may need to change or cancel an agreed service, a cancellation request must be submitted via email to email@example.com . Cancellation requests are not considered valid until a representative of Vouryia confirms receipt of the same in writing. The date on which the cancellation request is received by Vouryia will determine the cancellation fees applicable.
a.Changing the date of an Experience will incur no penalty, provided advanced notification is received in writing as per the following deadlines:
b. Any change request received past the aforementioned deadlines will incur a rebooking fee.
c. Refunds will be returned within 30 days of the cancellation date, minus any transfer fees or credit card charges.
d. Should Vouryia need to cancel an Experience, any payments will be fully refunded.
e. Vouryia will not proceed to any refund except in accordance with this Return Policy or as agreed in writing by Vouryia.
In the event of cancellation of an Experience by the Participant, Vouryia may charge the Participant’s credit card with the amount of the cancellation fee (in accordance with the Return policy applicable to the particular reservation) without requiring the credit card holder’s approval or signature.
VI. INSURANCE POLICY & PERSONAL INSURANCE
Vouryia is not responsible or liable for loss, damage or theft of luggage or personal belongings, illness, disappointments or frustrations while on tour, nor is Vouryia responsible for any type of trip interruption due to weather and other unforeseen circumstances. To avoid charges for cancellation due to covered reasons, we highly recommend the purchase of comprehensive trip insurance.
Vouryia has concluded a group insurance policy for professional third-party liability, which may incur to the Participants during the Experiences organised by the insured and which were caused by negligent acts or omissions of the insured, according to the terms and conditions of our insurance policy. The insurance company is ALLIANZ HELLAS Insurance Company, and the insurance policy number is 14/20016931.
Since coverage offered by group insurance policies is marginal, specific and limited, Vouryia unconditionally suggests to those wishing to conclude an insurance policy for larger amounts, for risks of loss of life, sickness, accident, and loss or destruction of luggage and other valuables not covered by the group insurance policy, to conclude an individual insurance policy for any amount they consider appropriate.
VII.PARTICIPANT’S OBLIGATIONS & RESPONSIBILITIES
a.Participation in the Experiences is allowed only to persons of legal age in Greece, i.e. aged eighteen (18) years and older, or to minors provided that they are accompanied by at least one (1) of the persons who have parental or responsibility or custody of these minors.
b.All Participants are required to disclose, at the time of booking, or in any case prior to the commencement of the Experience, full details of name, surname and citizenship, as stated in their official public identification document.
c.All Participants are required to disclose, at the time of booking, or in any case prior to the commencement of the Experience, whether the Participant suffers from any medical condition which may prevent the Participant from undertaking the Experience, including but not limited to epilepsy, dizziness, limb or back injury, angina or other heart condition, food allergy, dietary requirements or restrictions, severe or uncontrolled asthma, visual impairment, depression or recovering from recent surgery. Given the nature of our Experiences, we are not in the position to guarantee that all nutritional requirements will be met; however, we will make every reasonable effort to meet your needs. Furthermore, Vouryia may require Participants in some of the Experiences to agree to, complete and sign the appropriate release of liability agreement prior to the commencement of the Experience. Failure to agree to, complete and sign the release of liability agreement will constitute the Participants’ reservation’s cancellation without refund or possibility of rebooking another date with the same ticket.
d.Participants fully comprehends and accepts each and every one of the risks associated with his/her participation in the Experiences including, without limitation, exposure to unfavorable weather conditions, food sickness, allergic reactions, choking, injuries, COVID-19 (e.g. without limitation, those arising out of self-inflicted accidents or mishaps, other participants, automobiles, pedestrians, bicyclists and the like) and death.
e.All Participants to an Experience must hold a valid ticket, voucher or confirmation letter. Entry and participation may be refused if tickets, vouchers or confirmation letters are damaged or defaced in any way or not purchased from an authorized reseller.
f.For the duration of the Experiences, Participants are required to have and make available upon request to Vouryia guides, employees or representatives or to any third person their national identity card (ID), passport or other official public identification document. Identification documents for underage persons must explicitly state their date of birth.
g.For the duration of the Experiences, Participants are required to behave in a socially acceptable manner and be understanding towards other Participants as well as other operators participating in the organisation of the Experiences. In particular, for the duration of the Experience, Participants are required to be extremely careful with the objects exhibited and other objects to be found in the sites visited as well as respect and fully comply with the specific requirements applicable thereto.
h.Participants are required to fully respect the Experience itinerary and the instructions of Vouryia’s guides, employees or representatives and to arrive on time at the meeting places for the various itinerary services to be carried out (tours, trips, guided visits, excursions, meals, etc.).
i.Participants should be at the meeting points at least 10 minutes before departure. We particularly draw the attention of Participants from other regions and countries to check beforehand how to reach the meeting place so as not to be affected by any delays and/or strikes of the local transport means.
j.Participants shall be responsible for the actions of minor persons they accompany, and they shall supervise them continuously during the entire Experiences as to their safety and behaviour. It is explicitly agreed that they are liable for the acts of all minors they are accompanying. The Participants shall be liable to compensate Vouryia in full for any losses (including any possible loss of profits) Vouryia shall incur due to acts or omissions of the minor any time during the Experiences.
k.Participants are required to fully compensate Vouryia for any damage (positive or negative damage, including any loss of profits) sustained by Vouryia due to their acts or omissions with regard to any Experience.
VIII.SAFETY & ACCESSIBILITY DURING THE EXPERIENCES
Please note that local conditions in Greece may differ from those that exist in the rest of Europe or other countries. Kindly inform us if you have a medical or physical limitation or are undergoing medical treatment, since the state and condition of some streets may present accessibility difficulties. Unfortunately, access for persons with special needs can not be guaranteed. Public areas may not be accessible to persons with special needs. Participation in our Experiences may require a minimum physical condition, such that you are in the position to walk uphill or climb stairs. All Participants are required to disclose, at the time of booking, any disability or special need they may have. In case they do not disclose such information, it is not Vouryia’s fault if they face accessibility difficulties, or they are denied access during the Experience and a refund will not be possible.
Vouryia will not be liable for the personal safety of Participants, or for the safety of personal items, nor for unforeseen events and incidents that Vouryia cannot control, prevent or avoid, including but not limited to accidents, thefts and illnesses during the Experience. Each Participant shall be fully responsible for their personal health, medical needs and safety.
Participants are advised to check their insurance contract to determine whether they are covered and to clarify what their travel insurance covers in the case of trips abroad. For their own safety, all Participants must follow the directions and instructions of the Experience guide, must not disturb other Participants or interfere with the Experience guide’s ability to conduct the Experience in a safe manner.
It should be noted that, particularly in open visiting sites, Participants will be exposed to the sun. Therefore, Vouryia suggests that you wear appropriate clothes, i.e. comfortable clothes, a hat and sunscreen, as well as sturdy shoes.
IX. LIMITATION OF LIABILITY
By virtue of purchasing tickets for and/or participating in any of the Experiences, and in consideration of being allowed to purchase said tickets, and for other goods and valuable consideration, the receipt and sufficiency of which is acknowledged, said Experience Participant (if not yet 18 years old, their parents or legal guardian) (the “Participant”) understands, acknowledges, represents, warrants and agrees as follows, with the knowledge that Vouryia will rely on same:
X. PHOTOGRAPHS & VIDEOS TAKEN DURING THE EXPERIENCES
Participants acknowledge and agree that Vouryia is expressly authorised to take photographs and/or videos of them during the Experiences and utilise such photographs and/or videos for the purpose of advertising Vouryia’s, including but not limited to being displayed on Greek Vouryia’s Website, Facebook page and/or Instagram account and/or any other social media.
Photographs and/or videos remain copyright of Vouryia and may only be used or reproduced by Participants for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services, without Vouryia’s written permission.
XI. APPLICABLE LAW
An attempt shall be made to amicably settle any dispute that may arise relating, or with respect, to the interpretation or the terms and conditions of these Terms & Conditions as well as any other issue arising from participation in the Experiences. The contact and relationship between Vouryia and the Participant shall be governed by the Hellenic Republic Laws. Where amicable settlement of the dispute is not possible, the courts of Athens shall be competent for settling it and by using this Website and our services, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections as to jurisdiction or venue in such courts.
XII. REVISION OF TERMS & CONDITIONS
Vouryia reserves the right to modify or periodically revise the Terms & Conditions at its sole discretion. If changes occur, Vouryia will record the date of modification or revision in this Statement and the updated Terms & Conditions will apply for Participants from that date on. This Statement was last updated on March 1st, 2022.